Road Service Policy
PROCEDURE & POLICY
Road service shall be arranged by the motor carrier. HRCP II's network of OTR vendors is designed as a convenience that may be used by the trucking community. When using the HRCP II network of OTR vendors, the information provided by the vendor will be considered as the guiding documents for rebilling purposes. If HRCP II’s vendor is not able to provide assistance within 2 hours OR a motor carrier chooses to use another vendor outside of HRCP II's network, the guidelines listed below are applicable.
HRCP II Approved OTR Vendors
Dorsey – 800-868-8478
EBS - 1-877-528-4737
* Road and Rail Repair - local Hampton Roads area and cannot assist with tire issues.
* Mid-Atlantic - covers areas east of I-95 from Emporia to Richmond and the surrounding Tidewater area. The Virginia Eastern Shore and North Carolina cities such as Ahoskie, Elizabeth City and Salisbury are covered. Mid-Atlantic can assist with tire issues.
OUTSIDE OUR 5 MAIN VENDORS?
When using a vendor that is not within the HRCP II OTR network , the following guidelines apply:
1. Road service is to be arranged by the motor carrier. Excluding tires, VIM must be contacted prior to repairs being done when the component repair estimate exceeds $300.00 (legs, bearings/hubs, axle issues, etc.). Repair work may be carried out without notification in the event of an emergency or when necessary in order to preserve / protect cargo.
2. If a tire has been replaced, make sure to keep the tire casing (when using one of our 5 main vendors above, they will take care of disposal of casings). Tire replacements, whenever possible, should always be new 10.00 x 20 O.E.M. In the event an O.E.M is not available, a new 10.00 recap tire (tread pattern should be of highway design) is acceptable.
3. Damaged tire casing or major component MUST be returned to a pool controlled facility where a receipt for the casing/part will be issued to the motor carrier when an HRCP II vendor is not used. HRCP II will arrange for the inspection of the casing/part by a qualified inspector who will determine the cause of failure. The chassis must be inspected at the time the tire casings are returned to ensure proper repair. This receipt must accompany your invoice.
4. The trucking company should issue an invoice for payment only after reviewing that the repair is acceptable for HRCP II's account and is considered normal wear and tear. Authorization must be given for component repairs exceeding the $300.00 limit.
NOTE: HRCP II reserves the right to examine the on terminal / roadabilty repair history of any OTR repair. If chassis are held in the possession of the motor carrier in excess of 30 days, the on terminal repair history may influence HRCP II's responsibilty for payment of OTR repairs.
*HRCP II will only pay for tire/part replacements due to normal wear & tear.
*Tires that have been destroyed due to driver neglect are not reimbursable.
Flat tires are the trucker’s responsibility.
Please visit www.tireabuse.com for more info on OTR tire issues.
Regarding dual axle tire failures: When a driver continues to ride after a tire has lost air & gone flat, the adjacent tire, due to overload may fail. In these cases HRCP II may decline payment on the cost of the second tire failure. Additionally, if both tires are determined to have been destroyed due to driver neglect, HRCP II will reject the entire claim.
NOTE: IF CLAIM IS FOR TIRE REPLACEMENT, REIMBURSEMENT WILL
NOT EXCEED $300.00 per tire (USD).
(This amount includes all parts, labor and taxes.)
TIRE FAILURES - HRCP II RESPONSIBILITY
a. Separation of tread
b. Slick (Tread depth 2/32 inch or less, measurement must be made in tread
grooves only).
HRCP II will not be responsible for worn tire replacements within 48 hours
of chassis gate out from a pool controlled facility.
c. Cap peeled in full or in part
d. Dry rot
e. Bubble, blisters and knots
When invoicing VIM - you will need:
a. Invoice directed to HRCPII c/o VIM Attn: Art Ellermann including
chassis, container, location of repair, brief description of repairs
(when tires are involved, please supply tire positions(s), DOT numbers
on & off, and reason such as peeled cap, sidewall failure, etc.)
b. Vendor repair invoice with detail break down of labor and material
costs
c. Clean inbound TIR
d. BOL or other proof of cargo weight
e. Tire Casing Reciept
All charges are to be invoiced as follows:
HRCPII % VIM
7737 Hampton Blvd
Bldg 4D, Room 110 B
Norfolk, VA 23505